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COSMIQ Support
Find product guides, warranty help, and quick answers - all at one place.
FAQs
Short, practical answers to the most common questions about COSMIQ devices, warranty, installation, and service.
The warranty begins from the end customer date of purchase, reference basis the purchase invoice of COSMIQ products.
Standard warranty covers manufacturing defects, hardware malfunctions, and failures under normal usage conditions. Standard warranty doesn’t cover physical damage, damage caused due to liquid spillage over COSMIQ products, issues caused by unauthorized hardware and software modifications.
For COSMIQ products warranty registration please visit www.cosmiq.co.in and fill the warranty registration form with required product details. Yes, warranty registration of COSMIQ products is mandatory to activate and avail warranty benefits.
Yes, currently Installation support is provided only for COSMIQ Horizon series IFPDs. Customer has to contact @9711797117 or visit www.cosmiq.co.in for Installation request. Post purchase of COSMIQ Horizon series IFPD one time installation service support is available free of cost for end customers in line with Warranty Guidelines policy which is available at www.cosmiq.co.in.
Yes, COSMIQ Nova series Android Laptop and COSMIQ Glide series Android Tablet can be easily installed / activated by the end users following the step-by-step instructions as per the installation guide / customers can also seek online assistance @9711797117. For COSMIQ Horizon IFPD we strongly recommend professional installation by COSMIQ authorized service centre team to ensure warranty coverage and safety.
Yes, remote assistance and training is available for software configuration, connectivity problems, operational issues, firmware updates (Monday to Saturday 9:30 AM to 6:30 PM).
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